FREQUENTLY ASKED QUESTIONS
We accept a variety of payment methods:
- Visa or MasterCard Debit and Credit Cards.
- RuPay Debit Cards.
- Cash on Delivery.
- Wallets such as Paytm, MobiKwik and JioMoney.
Please note, Cash on Delivery is not available at all locations, so do check your Pincode to confirm that it is available for you.
Yes. We use best-in-class 256-bit SSL encryption to secure and protect your shopping experience.
If your payment has failed, please try again after checking whether your account details, billing address, Debit or Credit Card details, NetBanking details, Wallet details, or any other payment-related information is accurate.
Check that your internet connection is working.
If any amount has been debited during the failed transaction, it will be credited back to your bank account, Credit Card or Wallet within seven business days.
That sounds terrible. Fortunately, if a Thank You screen hasn’t been displayed, it means your order hasn’t been processed. Restart the process and try again.
Our courier partners are unable to offer the Cash on Delivery service at a few locations. If you live in one of these locations, you can still choose to pay via NetBanking, Wallets or by Debit or Credit Card.
No , you don’t have to pay any additional charges for Cash on delivery .
No, there are absolutely no hidden charges. You pay only the amount that you see in your order summary.
ORDERS & RETURNS / REFUNDS
- Find the products you want to buy by searching for them or by browsing our departments.
- Add these products to your cart with the ‘Add to cart’ button .
- Click your mini-cart from the top right of the screen and hit the ‘Checkout’ button.
- Enter your shipping information and payment information and complete the order by hitting ‘Place your order’ button .
That’s it! You’re all done.
If you need any help along the way, give us a call on +91 7988921089 , Monday to Saturday from 10:00 AM to 7:00 PM, so we can talk you through it.
Yes , you can return it within 15 days of delivery . To be eligible for a return you must have to follow our return policy guidelines . For more info. visit RETURN POLICY page.
In case you have received different or defected product , you can contact us ( call us : +91 7988921089 or whatsapp us : 7988921089 ) and we will sort out your issue as soon as possible .
You can cancel your order within 12 hours of your purchase . To cancel your order you have to message ” I want to cancel my order ” on whatsapp ( 7988921089 ) .
Yes, you can. Simply skip the sign-in process and shop as a guest. You’ll only need to enter your address and payment information when you check out.
If you’ve paid for your order by cash , then you’ll receive full refund in your shophox wallet/Bank account in 2-3 Business days .
After we check your returns, we’ll approve your refund accordingly. It may take 2-7 business days to process the transaction .
Here’s how your refund works:
– If you’ve paid by Debit Card, Credit Card, NetBanking or Wallets, your refund will be credited to your card, bank account or wallet as the case may be. Your bank or wallet may take a further 2-7 days to process your refund.
– As you know, if you’ve selected Cash on Delivery, there will be no refund as you’ve not yet paid for your order.
To return your products you have to message ” I want to return my products ” on whatsapp (7988921089).
We will arrange a pick up within 4-5 business days, once the return request has been approved.
Our Customer Support team is here to answer your questions. Call us on +91 7988921089 .
SHIPPING & DELIVERY
To track the status of your order , you have to go to TRACK ORDER page and there you have to put your tracking number provided by us . In case , if you don’t know what is your tracking number . You can call : +91 7988921089 or ask us on whatsapp : 7988921089 .
You’ll receive your order in 4 – 5 days of your purchase . It may vary from region to region .
In that case , Our delivery partner will reach out to you again in 1-2 days .
No , you don’t have to pay any additional charges for delivery as we provide free delivery on all products all over India .
We’re sorry, but we won’t be able to change your delivery address after your order has been placed. You’ll need to first cancel your order within 12 hours of purchase & after that You can then place a new order with the corrected address.
₹ SHOPHOX WALLET & CASHBACK
Shophox wallet is your personal digital wallet in which you will receive your cashback money and You can also add money in shophox wallet yourself which you can later use to buy products at shophox .
You will receive cashback within 1 – 2 hours of your purchase .
Firstly you have to go to MY ACCOUNT > MY WALLET > WALLET TOPUP . In wallet topup you will see an enter amount column , there you have to fill the amount of money you want to add in your shophox wallet , then click on ADD button . After that you will be redirected to the checkout page , there you have to fill all the blanks and click on place order and as soon as the transaction is done you’ll recieve an email from shophox that your wallet is credited .
One of the following reasons may be there
- You may have checked out without creating your account .
- If you have created your account and still not got cashback then contact us ( Either call us : +91 7988921089 or whatsapp : 7988921089 ) and our team will process your cashback soon .
In this case , you have to create your account from CREATE AN ACCOUNT page and after successfully creating your account you have to whatsapp us on : 7988921089 , to process your cashback .
You can use your Shophox wallet money to buy anything from shophox . For eg. – If you are purchasing a product from shophox worth ₹799 and you have ₹500 in your Shophox wallet , then during checkout ₹500 gets automatically deducted from your shophox wallet and you have to pay remaining balance ( ₹299 ) from anyone of the payment methods .
You can not transfer money from your shophox wallet to your bank account . You can only use that money to buy anything from shophox .